Last Updated: August 18, 2026
IncludeMe is an initiative of Ashby Navis & Tennyson Media Publisher, LLC.
We want you to be satisfied with products and services you purchase from us. Because many IncludeMe products are delivered digitally and cannot realistically be “returned” once downloaded or accessed, our refund policy differs somewhat from one for physical merchandise.
Digital Products
Digital products may include workbooks, publications, PDFs, downloadable resources, applications, and other electronically delivered materials.
Because a digital product cannot be returned after it has been delivered or downloaded, sales of digital products are generally final once access to the product has been provided.
However, we also understand that legitimate problems happen.
Please contact us if:
- You were charged more than once for the same purchase
- You purchased a product but did not receive access to it
- The file you received is damaged, corrupted, or unusable
- You received the wrong product
- A technical problem prevents you from reasonably accessing the product
- There is another legitimate problem with your purchase that we should know about
When possible, we’ll first try to correct the problem by replacing the file, restoring access, or otherwise making sure you receive what you purchased.
If we cannot reasonably correct the problem, we may issue a refund or other appropriate resolution.
Change-of-Mind Purchases
Because digital products can be downloaded, copied, or accessed immediately, we generally cannot provide refunds simply because a purchaser later changes their mind after receiving the product.
We encourage you to review product descriptions and available previews before purchasing.
If you have a question about a product before purchasing it, please contact us.
Workshops, Events, and Other Services
IncludeMe may offer workshops, presentations, consultations, organizational programs, or other services.
When a particular service has cancellation or refund terms different from this general policy, those terms will be provided with the description, registration information, agreement, or purchase process for that service.
Those specific terms will apply to that purchase.
Refund Processing
When a refund is approved, it will normally be returned through the original payment method whenever possible.
Payment processors and financial institutions control how quickly an approved refund appears in an account, so processing times may vary.
Payment Providers
Payments may be processed through third-party payment services.
Those providers may have their own procedures governing payment processing, disputes, and the timing of refunds.
Nothing in this policy limits rights that a purchaser may have under applicable consumer-protection laws or the rules of the payment provider.
Please Talk to Us
Policies are necessary, but so is common sense.
If something genuinely went wrong with an IncludeMe purchase, please contact us and tell us what happened.
We’ll make a reasonable effort to solve the problem.
Questions or refund requests may be submitted through the contact information provided on IncludeMe.org.
IncludeMe.org
Find Your Place in the Age of AI
An initiative of Ashby Navis & Tennyson Media Publisher, LLC